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Analyst I, IM Support
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-89772521

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Analyst I, IM Support

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work - and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe - in more than 160 countries - our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at


o Responsible for the database control and/or end user support of IT
systems and their users. Provides support and technical services aimed at
managing databases and/or systems as well database utilities.
Provides desk top support for the technical infrastructure of the
company. Resolves first level systems failures. Ensures close
customer liaison both internally and externally with managed vendors.
Provides first level technical or database problem resolution to
customers/end users in a technical help desk function. Escalates complex
technical/database problems to field staff and technical specialists as


o Builds knowledge of the organization, processes and customers

o Requires knowledge and experience in own discipline; still acquiring
higher level knowledge and skills

o Receives a moderate level of guidance and direction

o Moderate decision making authority guided by policies, procedures, and
business operations protocol

Candidate Education:

Minimum Bachelor's Degree

Professional Certifications:


Candidate Background:

Minimum Excellent written and oral communication skills

Minimum Superior Customer Service/Relation skills including second level
question probing ability

Minimum Demonstrated Multitasking capability: Strong organization skills
and ability to prioritize

Minimum Reliable and punctual

Preferred Prior experience working in a technical call center.

Preferred Demonstrated superior technical aptitude

Preferred Advanced knowledge of all site products and client IT

_Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking._

**Title:** *Analyst I, IM Support*

**Location:** *New York-Webster*

**Requisition ID:** *18002913*

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